Challenge
Customers were increasingly using the Access Management System API to build custom integrations, and sales, technical support and product development all reported questions about how to use it. There was no training to point them to.
Approach
I reviewed the existing documentation and resources and took part in face-to-face API trainings. With a technical trainer, I created a how-to video series. I also built a web-based training in Articulate Rise and a presentation. The training covers the prerequisites, creating an employee with a new card and authorization through the REST API (Swagger and curl), subscribing to access events through the gRPC API (Kreya), and where to learn more.
Outcome
Delivered a blended learning suite (ILT, WBT, and Video) that aligned Product and Marketing. The initiative drove a significant increase in sales enablement, and the introductory video alone garnered over 2.2K organic views, expanding our market reach.