Challenge
The training strategy called for a training plan on the access control portfolio for a commercial audience. Learners needed to understand features, benefits and the value proposition, and why to choose Bosch.
Approach
I met with the training manager, product owners and sales representatives to set objectives and understand the sales role, and with regional stakeholders to plan for localization. Starting from a commercial presentation built with Marketing, I designed a seven-module curriculum: introduction, readers and credentials, controllers, management software, visitor management, mobile access and a final assessment. Each module went from a high-fidelity storyboard to a Storyline build with custom interactions, text-to-speech narration and a WCAG accessibility check, then through stakeholder review in Articulate Review before I published it to the LMS.
Outcome
Learners who pass the final assessment with 80% or above earn a confirmation of completion. I tracked scores, time to completion, completion rates and 5-star ratings, and engagement with online content increased. I continue to update modules as new products launch.